All Systems Operational
Uptime over the past 90 days. View historical uptime.
Credit Card Processing Service Operational
eCheck Processing Service Operational
Flow Service Operational
PDCflow User Interface Operational
Network Connectivity Operational
API Services Operational
90 days ago
99.97 % uptime
Today
GW Authentication Operational
Company Administration Service Operational
IVR Service Operational
Notification Service Operational
Portal Operational
Schedule Service Operational
Transaction Service Operational
Secure Overlay Operational
Signature Service Operational
Tokenization Service Operational
Transaction Inquiry Operational
eCheck ? Operational
Credit Card ? Operational
Auth Signature Audit Operational
Auth Signature Operational
Texting Service ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
PDCflow - Partial Disruption to Consumer Portals
Resolved - Valued Customer,

The issue causing portal error: "Token mismatch - Refresh page and retry" has been resolved. All consumer portals are processing as expected.

We apologize for any inconvenience this may have caused.
Nov 20, 14:32 MST
Identified - Valued Customer,

We are currently experiencing a partial disruption to our consumer portals causing an error: "Token mismatch - Refresh page and retry". For now, the current workaround is to have your consumers refresh the portal page and their second attempt will be processed as expected.

Our development team is working to identify the root cause and implement a solution.

We will send an additional update as soon as we have more information.
Nov 20, 11:45 MST
PDCflow - Partial Disruption to Consumer Portals
Resolved - Valued Customer,

The issue affecting consumer portals has been resolved. All consumer portals are processing as expected.

We apologize for any inconvenience this may have caused.
Nov 20, 09:44 MST
Identified - Our development team has identified the root cause of the issue and is implementing a solution now.
Nov 20, 09:39 MST
Investigating - Valued Customer,

We are currently experiencing a partial disruption to our consumer portals.

Our development team is working to identify the root cause and implement a solution.

We will send an additional update as soon as we have more information.
Nov 19, 19:00 MST
Nov 19, 2024
Scheduled maintenance for app.pdcflow.com
Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:40 MST
Scheduled - We will be performing brief maintenance today at 7 PM Mountain Time. During this time:

• Users may be logged out of their accounts.
• You will need to log back in to access your profile at app.pdcflow.com.

Aside from this inconvenience, no other disruptions are expected. Thank you for your understanding!
Nov 19, 16:42 MST
Nov 18, 2024
Partial Connectivity Issue for Flow SMS
Resolved - We are no longer experiencing SMS delivery issues. The incident has been resolved.
Nov 18, 15:25 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 14:22 MST
Investigating - Some Flows delivered via SMS may be impacted by a connectivity issue.

We’ve identified a partial service issue affecting the delivery of Flow requests via text message. Our team is working with Flow SMS providers and carriers to resolve this matter as quickly as possible.

Please note that this issue specifically impacts text messages related to Flow requests. Flow requests sent via email and other methods are unaffected.

If you have any questions or concerns, please feel free to reach out to our support team.
Nov 18, 13:17 MST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Timeout errors at Credit Card Gateway
Resolved - Our Card Processing Gateway Provider has reported stable processing and no observed errors from MeS at this time.

We will continue to monitor and provide updates if the status changes.

We apologize for any inconvenience this may have caused.
Nov 14, 10:47 MST
Update - We have received an update stating that only Mastercard transactions are currently being affected. The MeS platform is actively working with Mastercard to resolve the issue as quickly as possible.

We appreciate your patience and will provide further updates as soon as more information becomes available.
Nov 14, 09:17 MST
Monitoring - Valued Customer,

Our Card Processing Gateway Provider has confirmed a partial outage that began approximately on November 13, 2024 12:05PM PST. They have observed timeouts are only impacting transaction processing related to MeS. Only merchants using MeS are affected at this time.

We will continue to monitor and provide updates if the status changes.

We apologize for any inconvenience this may have caused.
Nov 14, 07:49 MST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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