We'd like to inform you that our Customer Support response times may be slightly delayed from 8/31/26 to 9/4/26. We're working with a smaller team during this window and appreciate your patience.
If we miss your call, please email us at support@pdcflow.com to automatically create a support ticket.
You may also visit our Help Center (support.pdcflow.com) to view FAQ's, How-To articles and video tutorials.
Thank you, we really appreciate your understanding. Posted on
Aug 27, 2026 - 19:15 MDT
Resolved -
Our upstream provider has verified the issue has been corrected and resolved.
Sep 2, 12:50 MDT
Update -
Update — September 2, 2026, 10:24 AM Status: Monitoring
Our upstream provider has identified the issue and is working on a resolution.
We'll post another update as the provider's fix progresses, or within 60 minutes.
Sep 2, 10:44 MDT
Investigating -
Status: Degraded Performance — Card Transaction Processing Started: September 2, 2026, 6:56 AM PDT Status: Investigating / Monitoring
What's happening We are seeing degraded performance from an upstream payment processing provider. Some card transactions submitted through PDCflow may fail or take longer than usual to complete.
What's affected - Card transactions
What we're doing The provider has identified connectivity issues and is working on a resolution now. We are monitoring transaction success rates and will post an update as soon as we have new information, or within 60 minutes, whichever comes first.
We'll update this notice when the issue is resolved.
Sep 2, 08:49 MDT
Completed -
The scheduled maintenance has been completed.
Aug 23, 10:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 22:00 MDT
Scheduled -
Valued Customer,
ACHWorks will be performing maintenance on their network on 8/22/2026 at 10:00 PM MST. Maintenance is typically concluded after a few hours but could last up to 12 hours.
It is possible that services will be unavailable during this maintenance window.